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Complaints

At Hilton Finance, we pride ourselves on giving the best service to our clients. However, as with anything, we recognise that things can go wrong and we value your feedback in how we can improve our business. In the event that you have any concerns, we will work tirelessly to address them.

If you have feedback or require further assistance

If you have any enquiries or concerns regarding your mortgage or insurance, then please do not hesitate to contact support@hiltonfinancial.co.uk or call us at: 0161 225 9798

If you wish to complain 

If, in the unlikely event, our services fall below your expectation, then you may submit a complaint to us. Please note that we take all complaints seriously and will work as efficient as we can to redress any grievances.

If you wish to register a complaint, please contact us:

  1. In writing- write to the Complaints Officer: Hilton Financial Management Ltd, 53 Grasmere Rd, Gatley, Cheadle, SK8 4RS.

  2. By phone- call: 0161 225 9798.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. To contact the Financial Ombudsman Service please visit www.financial-ombudsman.org.uk.

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